Refund and Returns Policy

Refund & Return Policy — Aishvera

Effective date: 28 September 2025
Support: WhatsApp: +91-9311605566 · Email: connect@aishvera.com

At Aishvera, we want you to love your jewellery. If something isn’t right, you can request a return within 7 days of delivery.

1) Eligibility for Returns

To be eligible, items must be:

  • Unused and unworn, in the same condition as received
  • With all original tags, pouches/boxes, freebies, and invoices
  • Returned in secure packaging to avoid transit damage

Not eligible (for hygiene & customization reasons):

  • Earrings and body-piercing jewellery if the hygiene seal is broken/removed
  • Custom-made, engraved, or personalized pieces
  • Items damaged due to misuse, improper care, or normal silver tarnish/oxidation*
    *Silver naturally oxidizes over time; a gentle polish restores shine and isn’t considered a manufacturing defect.

2) Return Window

  • You must initiate your return within 7 days of the delivery date.
  • Requests after 7 days may not be accepted.

3) How to Start a Return (WhatsApp or Email)

Message us on WhatsApp +91-9311605566 or email connect@aishvera.com with:

  1. Order ID and reason for return
  2. Unboxing/condition photos or a short video (helps with quick approval)
  3. Your preferred outcome: Refund or Exchange (if available)

We’ll reply with pickup instructions and a return authorization.

4) Pickup & Shipping

  • We arrange a doorstep pickup via Shiprocket / Blue Dart wherever serviceable.
  • If pickup isn’t available at your PIN code, we’ll share the nearest drop-off method or a return address.

Return shipping fee

  • If the item is damaged, defective, or incorrect upon arrival, we cover the cost of reverse shipping.
  • For all other returns (e.g., change of mind/size preference), actual reverse logistics charges may be deducted from your refund or charged separately.

Items must be packed securely in their original box/pouch to pass the quality check.

5) Inspection & Approval

All returns undergo Quality Check (QC) once they reach our facility:

  • If approved, we’ll process your chosen resolution (refund or exchange).
  • If the item is not approved (due to use, missing tags, damage, or a broken hygiene seal), we’ll return it to you.

6) Refunds

  • Refund initiation: within 2 business days after QC approval.
  • Original payment method (Razorpay): Refund reflects per your bank/issuer timelines (typically 3–7 business days).
  • COD orders (if applicable): Refunded via UPI or bank transfer—we’ll ask for details during processing.
  • Any applicable reverse shipping charges or non-returnable components (e.g., missing freebies) may be deducted.

7) Exchanges

  • Exchanges are subject to stock availability.
  • If your requested item isn’t available, we’ll issue a refund or Aishvera Store Credit (valid 12 months), as you prefer.

8) Order Cancellations & Address Issues

  • Pre-shipment cancellation: We’ll issue a full refund to your original payment method.
  • Post-shipment cancellation / refused delivery / incorrect address: Forward & reverse shipping fees may be deducted before refund.

9) Damaged, Wrong, or Missing Items

If you receive a damaged, incorrect, or missing item, contact us within 48 hours of delivery with photos/unboxing video. We’ll prioritize a free replacement or full refund.

10) Gifts, Combos & Freebies

  • For bundle/BOGO offers, all items (including freebies) must be returned together.
  • Missing freebies or accessories may result in a pro-rated deduction.

11) International Orders (if enabled later)

Currently, returns are supported within India. If/when we enable international shipping, return terms may differ and will be updated here.

12) Contact

  • WhatsApp / Call: +91-9311605566
  • Email: connect@aishvera.com
    We’re happy to help with sizing, care, or styling so you get the perfect fit the first time.